1. «I do not find my file... ?»
2. «I do not find my patronyms... ?»
3. «The files are illegible... ?»
4. «Download... ?»
5. «comptage.php... ?»
6. «Décompress... ?»
7. «Opening a zip file... ?»
8. «Password...(1)?»
9. «Password...(2)?»
10. «I wish to update my data and co-ordinates... ?»

I do not find on the site the file that I sent to you... ?

The site is updated every week. The files reaching us before saturdays will be placed next Monday. Each received file is treated and brought back in a single format so that there is always same handling to make to import a file gedcom in your software of genealogy. For the dates postèrieures at 1900, a utility removes the days and month as well as the notes.

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I do not find the patronyms contained in my file when I question the data base... ?

Our data base does not contain any recording whose dates are over 1900 or without date. It is updated each week.

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After having decompressed the downloaded files, I find a file with an incomprehensible extension *.ged... ?

All our files are with format GEDCOM and can be exploited only with one software of genealogy which has the functions of import and export GEDCOM.

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After having clicked on the file to download, a message indicates that the web site does not exist... ?

It is an error of bond certainly, contact by e-mail «Cailgeo» by indicating the name of the file.

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After having to download a file I find the file comptage.php on my hard disk... ?

You are equipped with an Mac pc, it must y have a parameter to regulate in your navigator. Nothing is lost, it is simply enough to re-elect the file comptage.php with the name of the file which you wanted to download and the turn is played.

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During decompression, the program announces defective file... ?

There can be a problem when we uploaded the file on our ftp. In this case, contact by email «Cailgeo» by indicating the name of the file.

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When I click on the file which I have just downloaded, Windows requires of me with which application to open it... ?

You can download this «free software»(Windows). One finds easily sharewares to be downloaded on the Net.

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When I wish to download, one asks me a password and login, how to make... ?

To be able to reach the downloading, you must become member, for that you must have a file gedcom, in the heading "To be member" and click on "You register now!".

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I created login and password, but they are refused, how to make... ?

You exceeded certainly the length of 12 characters, they were truncated during the recording in the data base. Send to us an «e-mail» and we will provide you the pseudo one and the password which were recorded.

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I wish to update my data and my co-ordinates, how to make... ?

To update your data, you must log (login and password) then heading “Member” and "Update/File". Your file will be available in the 96 hours which follow its sending.
To update your co-ordinates, you must log (login and password) then heading “Member” and "Your account". The form posts you the information contained in the data base.

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